Engage · Comms & sentiment
Engagement
Engagement
Keep workers and clients connected — and retained.
Engagement is the two-way line to your workforce and your clients: confirmations, questions and updates across SMS, chat and voice, plus the sentiment signals that show who is at risk.
Modules in this suite
- Reach
Two-way worker and client comms across SMS, chat and voice.
- Pulse
Sentiment, surveys and engagement signals you can act on.
A look inside
Engagement, in the product.
The actual engagement screens — the same surfaces your team works in every day, shown with sample data.
Guided walkthrough
Take the narrated Engagement tour
7 screens · ~3 min · no sign-up
What it is
The engage stage, run end to end.
Engagement is the two-way line to your workforce and your clients. It runs the engage stage of the lifecycle: confirmations, questions and updates across SMS, chat and voice; campaigns and broadcasts; and the sentiment and survey signals that show who’s at risk before they leave.
Reach handles the conversation — shift confirmations and reminders, client enquiries, targeted campaigns — resolving the routine and handing the rest to your team. Pulse measures the relationship — engagement, wellbeing and sentiment — and turns open-text responses into a signal you can act on.
Retention is cheaper than rehiring. Engagement keeps workers connected and clients informed, and surfaces the early signs of disengagement while there’s still time to do something about it.
Two-way, on every channel
SMS, chat and voice in one thread — confirmations, reminders and enquiries handled without phone tag.
Hear the signal early
Sentiment and survey trends surface who’s at risk before they hand in their notice.
Routine handled
The everyday conversations resolve themselves; your team steps in only when it matters.
Capabilities
Everything Engagement does.
44 data objects · 80 typed actions — drawn from the Hexis capability model.
- Two-way comms across SMS, chat and voice
- Shift confirmations, reminders and alerts
- Targeted campaigns and broadcasts
- Message templates and automated triggers
- Opt-outs and frequency caps respected
- Surveys, NPS and engagement pulse checks
- Sentiment across every open-text response
- Cohort and trend breakdowns you can act on
Guided workflows
- Launch an outreach campaign
committed to its send, batched across channels, with opens, replies and applications tracked live.
Typed actions
Where it sits
Part of the Engage stage.
Engagement anchors the engage stage of the workforce lifecycle, working on the same shared worker record as every other suite.
Intelligence, woven in
A capable assistant — never on its own.
Engagement does its job whether or not anyone asks it to think. Where it helps, it helps quietly — and a person stays on the call that matters.
Reach drafts and resolves routine worker and client conversations, handing off to your team only when it matters.
A supporting capability — reviewable, audited, and always with a person on the call that matters.
Add Engagement to your platform.
Engagement ships in a tier or can be added à-la-carte to any plan. Tell us your headcount and we'll price it for your workforce.