Field service · Service delivery
FSM
Field Service Management
Dispatch, track and complete every job in the field.
FSM runs service work end to end — jobs, dispatch, service contracts, SLAs and the mobile field execution that closes them. A client request becomes a dispatched technician, a completed ticket and a billed line, on the same worker record that rosters and pays the people doing the work.
Modules in this suite
- Dispatch
Schedule and dispatch the right technician to each job — skills, location and parts in view.
- Service tickets
Raise, track and close service tickets from request through to on-site sign-off.
- Service contracts
Recurring service agreements, SLAs and entitlements managed per client and site.
- Field ops
Mobile job execution — checklists, parts used, photos and a captured signature.
A look inside
FSM, in the product.
The actual field service management screens — the same surfaces your team works in every day, shown with sample data.
What it is
Run across every stage.
FSM is field service work run end to end. It takes a job from a client request to a technician on site to a signed-off, billed ticket — service contracts and SLAs, dispatch and scheduling, and the mobile execution where the work actually happens. It’s a top-level operational module in its own right, running on the same commercial and rostering spine — and the same worker record — as the rest of Hexis.
A service agreement sets the entitlements and response times a client is owed; a request becomes a job order; dispatch matches it to a technician with the right tickets, the right parts and the shortest trip; and the technician closes it in the field — checklist done, parts recorded, photos and a signature captured against the job.
Because field service runs on the same worker record that rosters and pays your people, the technician you dispatch is the worker you scheduled and the person you pay — and the job you complete is the line you bill. One thread from the request to the revenue, with nothing re-keyed between sales, the floor and the field.
Request to sign-off
A service request becomes a dispatched job, a completed ticket and a billed line — one thread, nothing re-keyed between systems.
The right tech, dispatched
Jobs match to technicians by skill, ticket currency and location, so the person who turns up can actually do the work.
Contracts that hold
Recurring service agreements and SLAs are tracked per client and site, so entitlements and response times are honoured, not forgotten.
Capabilities
Everything FSM does.
3 data objects · 17 typed actions — drawn from the Hexis capability model.
- Service contracts, SLAs and entitlements per client site
- Client and site records for every service location
- Service requests and job orders, submitted and approved
- Dispatch and scheduling against a live roster
- Service tickets tracked from raised to closed
- Mobile field execution — checklists, parts and photos
- On-site sign-off captured against the job
- Billing for completed work, reconciled to revenue
Typed actions
Where it sits
Runs across every stage.
FSM is a cross-cutting suite — it works alongside every lifecycle stage, on the same shared worker record.
Intelligence, woven in
A capable assistant — never on its own.
FSM does its job whether or not anyone asks it to think. Where it helps, it helps quietly — and a person stays on the call that matters.
Incoming service requests are triaged and matched to the nearest qualified technician, so the right person is on the way without a coordinator chasing it.
A supporting capability — reviewable, audited, and always with a person on the call that matters.
Add FSM to your platform.
FSM ships in a tier or can be added à-la-carte to any plan. Tell us your headcount and we'll price it for your workforce.