What it is
A survey’s results surface is where the answers become an answer. You see where the survey sits in its lifecycle, the headline response rate, and a per-question breakdown drawn with the right chart for each question — a promoter/detractor bar for eNPS, a histogram for a rating scale, a split for multiple choice. A cohort heatmap shows response rate and scores by site, team or tenure, banded so the group that needs attention stands out immediately.
This matters because a single average hides the story. A healthy org-wide score can mask one site quietly disengaging. The heatmap and the per-question view let you find that group, read what they actually said, and decide what to do — turning a pile of responses into a clear, actionable picture.
When to use it
- A survey has collected enough responses to read
- You want to know which site or team is the outlier, not just the average
- Leadership asked what a recent pulse actually said
- You need the per-question detail behind a headline score
How it works
Step by step.
- 1
Open the survey
From the survey list, open the run you want to read. The header shows where it sits — in field, closed, archived — and the headline response rate.
- 2
Read the response rate
Check the response-rate gauge first. A low rate means treat the numbers with care; a healthy rate means the picture is reliable.
- 3
Scan the cohort heatmap
Look at response rate and scores by site, team or tenure. The colour banding makes the at-risk cohort obvious without reading every number.
- 4
Drill into questions
Open the per-question breakdown — each drawn with the chart that fits, so an eNPS bar, a 1–5 histogram and a choice split each read clearly.
- 5
Note the low-confidence cells
Watch for cohorts marked low-confidence because too few people answered; treat those as a hint, not a verdict.
Worked example
Follow it through.
The scenario
The monthly engagement pulse for Brightwater Health care workers has closed and you want to read it.
- 1 Open the survey; response rate reads 71%.
- 2 The cohort heatmap shows Riverside Plaza green but Harbour Point Terminal banded amber.
- 3 Drill into the "I feel supported by my coordinator" question; Harbour Point scores well below the others.
- 4 Note Harbour Point has 38 respondents — above the confidence floor, so the signal is real.
- 5 Flag it for an action plan.
The result
You’ve found that Harbour Point Terminal is the weak spot on coordinator support, with a reliable sample behind it, ready to act on.
Tips & notes
Good to know.
- Read the response rate before the scores — a result built on a handful of answers isn’t safe to act on.
- The heatmap is the fastest read — let the colour banding point you to the cohort that needs attention.
- A cohort marked low-confidence simply didn’t get enough answers; widen the audience or wait rather than over-reacting.
- Turn a clear finding straight into an action plan so it doesn’t get lost between surveys.
When you’re done
A clear, cohort-level read of what the survey said — and the one group that needs your attention next.