Engage · Comms & sentiment
Engagement
Engagement is the two-way line to your workforce and your clients: confirmations, questions and updates across SMS, chat and voice, plus the sentiment signals that show who is at risk.
Outreach
2 guidesSend a one-off message
Pick a channel, choose who it goes to, write or drop in a template, and send — to one worker or a handful.
Manage opt-outs and consent
See who has opted out of which channel, understand why, and opt someone back in — every change kept on the record.
Templates & triggers
3 guidesManage your message templates
Keep a clean library of reusable, on-brand messages — find, filter and tidy the templates every campaign and trigger draws from.
Build a message template
Compose a reusable message with merge variables, set a subject, preview against real-looking data, and save a version.
Set up an automated message trigger
Connect a workforce event to a template so the right message sends itself — with throttles, de-duplication and a test mode.
Surveys
3 guidesRun a survey
Put a measurement run into the field — pick a template, choose the audience, set the cadence and anonymity, and launch.
Build a survey
Author a measurement run end to end — template, audience, schedule and anonymity — all on one screen, so the pieces fit.
Read your survey results
See response rate, score per question and a cohort heatmap that makes the at-risk group obvious at a glance.
Sentiment
2 guidesTrack team sentiment
See the mood in workers’ own words — positive, neutral or negative — and where it’s shifting, across every open comment.
Track employee Net Promoter Score
Follow your eNPS — the share of promoters minus detractors — on a single gauge, with the trend and the cohort breakdown.
Keep exploring